At G4SkinCS, we are committed to providing high-quality branding and design services that meet or exceed our clients' expectations. We understand that sometimes issues arise, and we have established this Refund Policy to ensure fairness and clarity in situations where a refund may be requested.
This Refund Policy outlines the circumstances under which refunds may be issued, the refund process, and any applicable limitations or exclusions. By engaging our services, you agree to the terms of this Refund Policy.
This Refund Policy was last updated on May 25, 2024.
Refunds may be issued in the following circumstances:
If G4SkinCS fails to provide the agreed-upon services as outlined in the signed service agreement or contract, you may be eligible for a full or partial refund, depending on the stage of the project and the work already completed.
If there is a substantial delay in the delivery of services that exceeds the timeline specified in the service agreement by more than 30 business days (excluding delays caused by client-side factors such as delayed feedback or approvals), you may be eligible for a partial refund or service credit.
If the services delivered do not meet the quality standards or specifications detailed in the service agreement, and G4SkinCS is unable to rectify these issues within a reasonable timeframe after being notified, you may be eligible for a partial refund proportionate to the extent of the quality issues.
If you cancel services before work has begun, you may be eligible for a refund of your payment, less any applicable administrative fees (typically 10% of the project fee or £250, whichever is less).
If you cancel services after work has begun, refund eligibility will be determined based on the stage of the project and the amount of work already completed:
The following services and situations are generally not eligible for refunds:
Once services have been fully delivered and accepted by the client, they are not eligible for a refund. Acceptance may be explicit (through written approval) or implicit (through failure to report issues within the review period specified in the service agreement).
Rush fees, expedited service charges, and other additional fees for special requests are non-refundable once work has commenced.
Expenses related to third-party services or products that have already been incurred (such as stock photography, font licenses, or printing costs) are typically non-refundable.
No refunds will be issued for delays or project extensions caused by:
Refunds are not typically issued due to a change in business direction, rebranding decisions, or simply changing your mind about design preferences after approving concepts or direction.
To request a refund, please follow these steps:
Submit your refund request in writing to finance@g4skincs.com with the subject line "Refund Request - [Your Company Name]".
Your refund request should include:
We will acknowledge receipt of your refund request within 2 business days and begin our review process. During this time, we may:
We will provide a decision regarding your refund request within 10 business days of receiving all necessary information. This decision will include:
Refunds will be processed using the same payment method used for the original transaction whenever possible. If this is not possible, we will work with you to determine an alternative refund method.
Once a refund has been approved:
Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your financial institution and is beyond our control.
Once a refund has been processed, we will send you a confirmation email with details of the transaction, including the refund amount and processing date.
We strive to handle all refund requests fairly and transparently. However, if you are dissatisfied with our decision regarding your refund request, we offer the following escalation options:
If you believe we have overlooked important information or misunderstood aspects of your refund request, you may submit a request for reconsideration within 5 business days of receiving our decision. This request should include any additional information or clarification that you believe is relevant to your case.
If you remain dissatisfied after the reconsideration, you may request a review by our management team. This request should be submitted in writing to management@g4skincs.com within 10 business days of receiving our reconsideration decision.
For unresolved disputes, we offer the option of mediation through an independent third party. The cost of mediation will be shared equally between G4SkinCS and the client unless otherwise agreed.
If the dispute cannot be resolved through the above methods, it will be handled as outlined in the Dispute Resolution section of our Terms and Conditions.
In some cases, we may suggest alternatives to a refund that could better address your concerns or needs:
We may offer service credits that can be applied to future projects or additional services. These credits typically have a higher value than the equivalent cash refund and may be a preferable option if you plan to work with us again in the future.
We may offer additional services, revisions, or features at no extra cost to address any issues or concerns with the original service.
For projects that cannot be completed as originally planned, we may propose delivering a partial project with a proportional payment adjustment.
In some cases, we may offer extended support or maintenance periods as an alternative to a refund.
In cases of force majeure (e.g., natural disasters, pandemics, acts of terrorism, or other events beyond our reasonable control), our standard refund policy may be modified. We will work with affected clients to find fair and reasonable solutions on a case-by-case basis.
In the unlikely event of G4SkinCS ceasing operations or filing for bankruptcy, refund claims will be handled in accordance with applicable laws governing business dissolution and creditor claims.
For large-scale projects or those with unique requirements, custom refund terms may be established in the project contract. In such cases, those specific terms will supersede this general refund policy.
If you have questions about our Refund Policy or need to submit a refund request, please contact us at:
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